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Banking on r11 — Deposits, Withdrawals and Verification

r11 runs its entire payment flow around the wallets Bangladesh players already use daily — bKash, Nagad and Rocket sit at the centre of every deposit and withdrawal path.

bKash DepositsNagad WithdrawalsRocket PaymentsSecure VerificationAccount Wallet
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r11 Banking on r11 — Deposits, Withdrawals and Verification
r11 Adding Money to Your r11 Account

Adding Money to Your r11 Account

Depositing into r11 starts from the cashier tab inside your account — the same place you return to every time. We support bKash, Nagad and Rocket as primary deposit rails. Open the cashier, pick your wallet, and you get a payment number to send to directly from your mobile wallet app. Enter the amount, confirm your PIN in bKash, Nagad or Rocket,

and the transaction reference lands on our side automatically. Your balance reflects the deposit once the wallet confirms the transfer on their end — no manual steps from you after that.

  • Open the Cashier — Log into your r11 account on mobile or browser, then tap the cashier tab at the top of your account page.
  • Choose Your Wallet — Select bKash, Nagad or Rocket from the deposit screen. The account number to send to appears on screen.
  • Send from Your Wallet App — Open your bKash, Nagad or Rocket app, send the amount to the number shown, and confirm with your PIN.
  • Balance Confirmed — Once your wallet confirms the transfer, your r11 account balance updates. Check the transaction history tab to verify it landed.
LOCAL PAYMENT OPTIONS

Payment Methods We Support

We built our payment system around the wallets Bangladeshi players reach for first. bKash, Nagad and Rocket handle both deposits and withdrawals directly from your phone. Bank Transfer is also available for those who prefer it. Every method connects directly to your r11 account wallet with no third-party checkout page in between.

bKash Deposit and withdraw via bKash mobile wallet. Send directly from the bKash app to the account number shown in cashier.
Nagad Nagad transfers work the same flow — pick Nagad in cashier, send from your Nagad app, and your balance updates on confirmation.
Rocket Rocket is fully supported for both directions. Use the Rocket app to send to the number shown, confirm with PIN.
Bank Transfer Bank Transfer is available as an alternative for deposits and withdrawals where local banking is preferred over mobile wallets.
r11 Verifying Your r11 Account

Verifying Your r11 Account

Verification is how we make sure your account belongs to you — and that your withdrawals always reach the right person. You complete it once, and it covers all future payouts. We ask for a government-issued photo ID and a selfie that matches it. Players in Dhaka and elsewhere in Bangladesh can complete this entirely from a phone camera — no scanning

equipment needed. Upload the documents through the verification section inside account settings. Our team reviews submissions and updates your account status once everything checks out. A verified account also adds a layer of protection if you ever need to recover access.

  • Open Account Verification — Go to your account settings and tap the verification section. You'll see the document requirements listed there.
  • Upload a Photo ID — Take a clear photo of a government-issued ID — national ID card or passport. Both sides if prompted.
  • Submit a Matching Selfie — Take a live selfie as directed on screen. The face in the selfie needs to match the ID you uploaded.
  • Wait for Confirmation — Our team reviews your documents and updates your account status. You receive a notification once verification is complete.
r11 Withdrawing from Your r11 Account

Withdrawing from Your r11 Account

Withdrawals at r11 go back to the same wallet you used to deposit — bKash, Nagad or Rocket. Head to the cashier tab, tap withdraw, and enter the mobile number tied to your wallet. We route the payout directly to that number. Before a withdrawal processes, your account needs to be verified — this is a one-time step that keeps your funds

secure and makes sure the money reaches the right wallet. Enter the amount you want out, review the details, and confirm. We do not promise a fixed processing window because wallet network times vary, but you can track the status from your transaction history.

  • Go to Cashier — Withdraw — From your account dashboard, open the cashier and select the withdraw option.
  • Pick Your Payout Wallet — Choose bKash, Nagad or Rocket and enter the mobile number registered to that wallet.
  • Enter Amount and Confirm — Type in the withdrawal amount, review the payout details on screen, and submit the request.
  • Track in Transaction History — Your withdrawal status updates in the transaction history tab. Contact our support team if a request stays pending unexpectedly.

What You've Asked About r11 Banking

These are the questions we hear most often about deposits, withdrawals and account verification. If something isn't covered here, our support team handles banking queries directly.

bKash, Nagad and Rocket are all supported for deposits. Open the cashier tab, select your wallet, and follow the on-screen payment number to send from your app.

Go to cashier, select withdraw, choose bKash, and enter your registered bKash mobile number. Your account needs to be verified before the first withdrawal processes.

Yes, verification is required before your first withdrawal. It's a one-time process — upload your photo ID and a matching selfie through account settings and we review it.

Check your transaction history first. If the wallet confirmed the payment but your r11 balance hasn't updated after a reasonable wait, contact our support team with the transaction reference.

Minimum amounts are shown on the cashier screen when you select your payment method. We do not publish fixed figures here because they can vary by wallet and account type.

We route withdrawals back to the same wallet type used for your deposit where possible. If you need to change your payout wallet, contact support before submitting the withdrawal request.
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R11 Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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