Reference

What You Agree To When You Use r11

These terms set out how your r11 account works — what we offer, how deposits and withdrawals are handled through bKash, Nagad and Rocket, and what both sides are responsible for.

Account Holder ResponsibilitiesPayment Terms: bKash, Nagad, RocketEligibility by RegionLive casino and slots

Explore Lobby Read FAQ

How These Terms Apply to Your Account

r11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you have read and accepted these terms. They apply every time you log in, make a deposit, place a wager, or request a withdrawal. We keep the right to update these terms when our services or local regulatory requirements change — we'll

1
let you know through your registered contact details before changes take effect. Your account is personal and non-transferable. Sharing login credentials or running more than one account from the same device or wallet is a breach of these terms and may result in your account being
2
suspended. Deposits made through bKash, Nagad, or Rocket are matched to your account wallet after the sender reference is confirmed — if a transfer does not clear, contact support with your transaction ID before raising a dispute. Withdrawals follow the same wallet verification path: the account
3
you withdraw to must match the wallet registered under your profile. Funds held in your account wallet carry no interest and are not insured. We hold the right to apply a reasonable processing review on withdrawal requests above certain thresholds, and we will communicate that review
4
window to you at the point of request. Any winnings derived from a technical error or a settlement mistake are not valid and may be voided. These terms are governed by the laws of the jurisdiction under which r11 holds its operating authorisation — eligibility and
5
availability of services depend on your local law and the regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

Your account and payment data are handled under the security practices described here. We apply SSL encryption to all account sessions and payment flows — that covers every bKash, Nagad, and Rocket transaction that passes through our system. You have the right to request a copy of the account data we hold, to correct inaccurate details, and to close your account at any time by contacting support. We retain transaction records for the period required under applicable law; after that window, personal data is deleted from active systems.

Data Handling

Account and payment data is encrypted in transit and at rest. We do not share your wallet details with third parties outside the payment processing chain.

Account Security

Enable two-factor authentication from your account security settings. An OTP is sent to your registered mobile number each time you log in from a new device.

Data Retention

We keep transaction records for the period required by applicable law. You can request a summary of held data or ask for deletion of non-mandatory records via support.

Your Rights

You can correct account details, request your data, or close your account at any time. Contact support with your account ID and we will action the request directly.

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a concern about your account — a suspended transaction, a wallet mismatch, or a terms dispute — our support team handles those directly. Players in Dhaka and across Bangladesh can reach us through the channels below. Have your account ID and transaction reference ready to speed things up.

Common Questions About These Terms

The questions below cover the account, payment and eligibility points we hear most often. If your question is not here, contact support with your account ID and the specific terms clause you need clarified.

Yes. These terms cover all transactions on your account regardless of payment method. bKash, Nagad, and Rocket deposits and withdrawals are all subject to the wallet verification and account-matching rules set out above.

We can update these terms, but we will notify you through your registered contact details before changes take effect. Continued use of your account after the effective date means you accept the updated terms.

Running multiple accounts from the same device or registered wallet breaches these terms. If we detect duplicate accounts, both may be suspended and any pending withdrawals held pending a review.

Contact support with your account ID and a written data request. We will provide a summary of the personal information we hold within the period required under applicable law.

Access and eligibility depend on your local law and the regions r11 currently serves. Check the eligibility section during account registration or ask support to confirm availability in your area.

Keep the transaction ID from your bKash or Rocket app and contact support directly. Do not raise a dispute with the wallet provider until our team has reviewed the sender reference against your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoCricket Score Chase InfoAbout Us InfoRoulette Action

What You Agree To When You Use r11

Account Security and Your Rights Under These Terms

Reach Us About Your Terms Query

Common Questions About These Terms

01 Do these terms apply to all payment methods, including bKash and Nagad?

02 Can r11 change these terms without warning?

03 What happens if I open more than one account?

04 How do I request a copy of my personal data?

05 Is r11 available in my region of Bangladesh?

06 What should I do if a bKash or Rocket deposit does not appear in my wallet?

Terms & Conditions

Related pages

Related pages